Customer Service Representative

Austin, Texas, United States · Dealer Sales and Service expand job description ↓

Description

Rollick Inc:

At Rollick, we are committed to bringing a better Powersport, Boat and RV purchase experience for buyers and sellers. We are driven by innovation and committed to creating a more transparent buying process for recreational vehicles. We are bringing game changing technology to the industry that will benefit consumers, dealers and OEM’s. Our team of people are the heart of our company who will be responsible for making our vision a reality.

We understand that our culture is paramount to success so we are creating an exciting casual workplace where our team can collaborate with each other and enjoy open communication. Rollick will be helping move an industry forward and we are looking for a team that wants to influence that change. We value the entrepreneurial spirit and encourage employees to take ownership of both their projects and their careers.

Customer Service Representative

Rollick was built on bringing differentiated pricing to customers in the recreational vehicle industry. Its unique technology allows members of large Affinity groups to receive upfront transparent pricing certificates and special member discounts. Our Customer Service Team is looking for ambitious hires to help deliver an excellent buying experience for customers looking to buy a vehicle, schedule appointments with the customer and our dealerships, and help maintain existing relationships with our dealers.

Call Powersport, RV, and Boat customers and help schedule appointments with our network of dealers

Make 160+ outbound calls a day

Handle inbound customer support requests coming from people looking to purchase a vehicle

Become an expert on the brands we help sell and be certified to represent those products

Assist and train dealers on an ongoing basis on best practices

Work with Content Management Team to create campaigns and new content

Ongoing communication as needed with new products and services rolled out to our Dealer Network

Focus on assisting the buying experience

Provide ongoing feedback to the Rollick management team for continuous improvement of our product offering

Requirements

  • At least 2 years of outbound calling, appointment setting, account management, training or like experience
  • Excellent communication skills, both verbal and written
  • Strong knowledge of Microsoft Office products, particularly Excel, and customized CRM platforms such as Salesforce
  • Customer fixated with active listening skills
  • Self-directed, rolls up the sleeves and overcomes obstacles
  • Engages in problem solving activities regularly and autonomously
  • Sets, pursues and follows-through with achieving goals with a sense of urgency
  • Collaborative attitude and desire to contribute outside primary areas of responsibility
  • Well organized with exceptional attention to detail

Benefits

You are eligible for all Rollick employee benefits, including medical and dental healthcare coverage, retirement plans, life insurance, short and long-term disability coverage, business travel accident insurance and a variety of additional offerings when and if they are made available. You will be entitled to 10 PTO days each calendar year until such time as you will be eligible for more under the Company's vacation policy. Your vacation and personal days will be pro-rated for the balance of this year. All employee benefit plans, programs and policies are subject to modification, and the company may, in its sole discretion, modify and/or cease making such employee benefit plans, programs and policies available.

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